How Can We Help?
Owned and operated by Teel Commerce LLC, our team is ready to answer your gear questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your doorstep.
What is your return policy?
We offer 30-day returns on eligible items. If your rooftop tent, power station, or other gear does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different size or model?
Yes, exchanges are available within the return window. Simply contact our team with your order number and the item you would like instead, and we will walk you through the steps.
How do I choose the right rooftop tent or car awning for my vehicle?
Compatibility depends on your vehicle's roof rack system, weight capacity, and intended use. Send us your vehicle details and we can help recommend the right fit for your setup.
Are your power stations safe to use inside a tent or vehicle?
Our power stations are designed for portable use in outdoor settings, including inside tents and vehicles with proper ventilation. Check each product listing for specific safety guidelines and output ratings.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to reply to every inquiry within one business day.
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30-Day Returns
Not the right fit for your adventure? Return eligible items within 30 days per our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
